Frequently asked questions

Khajasaja currently serves Pokhara only. Each restaurant sets its own delivery area, so coverage can vary slightly depending on which restaurant you order from.

Khajasaja is cash on delivery only. You pay the restaurant or its delivery staff directly when your order arrives at your door.

Restaurants on Khajasaja deliver their own orders using their own staff. Khajasaja does not run its own fleet of delivery riders.

Delivery time depends on the restaurant, how busy it is, and your distance from it. Estimated times are shown in the app, but they can shift with traffic and demand.

You can cancel while the order is still waiting for the restaurant to accept it. Once a restaurant accepts and starts preparing your food, cancellation may no longer be possible.

If a restaurant doesn't accept your order within a few minutes, it is automatically cancelled and you won't be charged anything.

Yes. You need an account with your name, email, and phone number so the restaurant can confirm and deliver your order correctly.

Since payment happens in cash at delivery, raise it with the restaurant's delivery staff right away. If it isn't resolved, contact Khajasaja support and we'll help sort it out.

Head to the Partner with us page and submit your restaurant details. Our team reviews every application before a restaurant goes live.

Yes. Khajasaja earns a commission on each delivered order, which restaurants are invoiced for weekly. Exact rates are shared during onboarding.